Legal

Terms of Service

Effective from On publication

1. About These Terms

These Terms of Service (“Terms”) form a legally binding agreement between you (the “Customer”) and RentSnagr (“RentSnagr”, “we”, “us”). By accessing or using the RentSnagr service, you agree to these Terms. If you don't agree, don't use the service.

2. The Service

RentSnagr provides a software tool that lets you photograph your residential property, structure those photos into a room-by-room inventory, and generate a timestamped condition report in PDF form (the “Report”) for use in connection with your tenancy. The Service is provided as-is, on a one-time-payment basis per Report.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract under the laws of the United Arab Emirates to use the Service. By using RentSnagr, you confirm that you meet these requirements.

4. Pricing and Payment

Tenant sessions are priced at a flat 49 AED per session for apartments and villas alike, payable in advance. Prices are displayed in UAE Dirhams and are inclusive of any applicable VAT unless stated otherwise.

Agent inspections are priced at AED 79 per inspection, charged at the time of submission. Agents may alternatively subscribe to an unlimited monthly plan at AED 1,499 per month; subscribed agents are not charged per inspection during an active subscription period.

Landlord self-inspections (inspections conducted directly by a landlord on a property they own) are not charged. The landlord plan supports up to 3 active properties at no cost; for higher volume, register as an agent. Read-only review access by landlords, agents or other parties is not charged.

Payments are processed by our payment partner Telr. We do not store your card details. Telr's own terms apply to the payment transaction.

Pricing for any service may change. The price applied to a transaction will be the price shown on the checkout screen at the time of purchase (for per-session and per-inspection charges) or the price stated in your active subscription at the start of the billing period (for monthly plans).

5. Delivery

Once your payment is confirmed, we generate the Report and email it to the address you provided. Delivery typically takes under one minute but may take up to 30 minutes during periods of unusually high load. Check your spam folder before contacting support.

6. Your Use of the Report

You own the photographs you upload and the resulting Report. We grant you an unrestricted right to use, print, share, and submit the Report for any lawful purpose — including for use with your landlord, letting agent, the Rental Disputes Centre, or in legal proceedings.

The Report is documentary evidence; it is not a legal opinion or a guarantee of any particular outcome in a dispute. We make no warranty that any third party — including any landlord, court, or government authority — will accept or act upon the Report.

7. Refunds

Before delivery: if a Report has been paid for but has not yet been generated and emailed to you, you may request a full refund by emailing sbluey18@gmail.com within 24 hours of payment.

After delivery: because the Report is a digital good delivered immediately on payment, it is non-refundable once it has been emailed to you, save where required by applicable consumer protection law.

Faulty delivery: if you do not receive your Report within 30 minutes of payment and we are unable to deliver it to you within 7 days, we will refund you in full.

8. Acceptable Use

You agree not to:

upload photographs you do not own or do not have permission to upload;

manipulate, alter, or fabricate photographs in a way intended to mislead any third party (for example, by misrepresenting the condition or date of a property);

use the Service to commit fraud, harass any person, or violate any applicable law;

attempt to reverse-engineer, copy, or resell the Service.

We may suspend or terminate access without notice if we reasonably believe you have breached this section.

9. Intellectual Property

All rights in the Service itself — including the RentSnagr name, logo, software, design, and report layout — remain with us. We grant you no rights to those materials beyond what is necessary for you to use the Service.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability to you under or in connection with these Terms — whether in contract, tort, or otherwise — is limited to the amount you paid for the Report in question.

We are not liable for any indirect or consequential loss, including loss of any rental deposit, loss of profits, or loss arising from your use of the Report in a dispute.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or any liability that cannot be limited under UAE law.

11. Privacy

Our handling of your personal data is described in our Privacy Policy, which is part of these Terms.

12. Changes to the Service or Terms

We may update the Service or these Terms from time to time. If we make a change that materially reduces your rights, we will give you reasonable notice — for example, by updating the “Effective from” date above and posting a notice on the website. Your continued use of the Service after a change takes effect means you accept the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates and the applicable laws of Dubai, United Arab Emirates. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

14. Contact

Questions about these Terms? Email sbluey18@gmail.com.